Return Policy
Due to the nature of our products, all sales are final and returns are not permitted.
Exception to the policy: Returns will be considered if a mistake was made by Candy Coated. Please note that all products created using the measurements provided by the customer are NOT valid for returns.
Refund Policy
Due to the nature of our products, all sales are final. No cancellations of orders or cash refunds are available. If you have further questions, please contact us directly through our Contact Us page.
Shipping Policy
Candy Coated does its best to send purchases in the most secure way possible, generally relying on USPS. That said, once an item leaves the Candy Coated location it is no longer in our control. Items being sent internationally can take up to 3 months to arrive, depending on the location and Customs. Should an item be lost in transit, Candy Coated is not responsible for a free replacement but will do what we can to find your lost package and get your original purchase to you.
Return Shipping/Storage Policy
Customer has up to one month to pay any remaining balance and return shipping from the date a Candy Coated member informs the customer the work is completed. After one month, a storage fee of $10/week will be added to the balance until the entire balance is paid. This storage fee may be altered should the customer contact Candy Coated regarding a payment plan.
Right to Cancel Order
Candy Coated reserves the right to cancel an order at any time. Reasons for this may include, but are not limited to: the inability to complete an order as previously planned, hostile communication from the customer, refusal or inaction of signing the Customer Agreement. Should an order be cancelled, the customer will receive a refund for the item purchased.
Right to Refuse Service
Candy Coated reserves the right to refuse service to anyone who is hostile, aggressive, abusive, underage, whom we feel is a danger to our employees or themselves, or shows signs of harassment or intimidation toward our employees or others.
Privacy Policy
Your privacy is very important to us. We want you to understand the type of information we collect when you visit our site and how we use this information.
Log File Data
In common with other websites, log files are stored on the web server saving details such as your IP address, browser type, referring page and time of visit. This information is not used to track individual visitors to this website.
Cookies & Your Personal Data
Candy Coated uses data collected by cookies and JavaScript libraries to improve your shopping experience. As the customer, you have the ability to manage what information is collected. Simply scroll to the bottom of the webpage and select “Manage Website Data Collection Preferences”
Privacy of Your Information
All information collected is used solely for the purposes of Candy Coated. These purposes include requesting additional information for the customer’s order, shipping, and occasional emails. We won't share your personal information with anyone else except when required by some third-party services who provide services such as sending out promotional emails.