Returns Policy
Due to the nature of our products, returns are not accepted for most products.
Shipping
Orders are shipped from Alabama, USA, via USPS unless an alternative method is purchased or USPS is not available for your delivery address.
Please allow up to 4 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or US holidays. Any orders placed after 1:00 PM PST will be processed on the next business day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When your order is marked in our system as "Shipped" please know that it has been delivered to the US Postal System and is no longer in our control.
Shipping of Repaired Items
Items that have been chlorinated or repaired will be shipped only once the entire balance has been paid by the customer.
Once repairs have been completed, Candy Coated will reach out to you and send a direct link with the balance for remaining labor and return shipping. You have up to 1 month to pay this, after which a storage fee will be added for each additional week it is not paid. Items will not be shipped until the full balance, including any storage fees, has been paid. This information is included in the RMA that is required for any repairs to be made.