PLEASE READ FULL DESCRIPTION AND CONTACT US TO DISCUSS THE ITEM IN QUESTION BEFORE PURCHASING.
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Typical turnaround time is 8-12 weeks but this time begins once we have received your item and DOES NOT include shipping times. We will be sure to inform you each time your order changes status.
This listing is for repairing or reinforcing a PVC inflatable item. We are a small team and are only able to take a small number of repairs at a time. If this listing is sold out, please check back regularly.
Price begins at $28/hr which is enough to do up to 1 foot of repair. We ask that you purchase one of these to hold your place in line for repair after consulting with us. If an item is sent in without purchasing at least one pvc repair service and/or consultation the package will be refused and shipped back to the sender.
NOTE: This price DOES NOT include the return shipping fee. As different items weigh different amounts, a separate and unique invoice will be created for your item's return shipment.
For the protection of our employees, all pieces must be cleaned and dried thoroughly before shipping to us. ANY ITEM THAT IS RECEIVED DIRTY WILL BE RETURNED TO THE CUSTOMER WITHOUT REPAIRS.
Upon receiving your order, we will request that you fill out an RMA form that will be filled out online and printed to be included with your item(s) that are shipped to us. This is to assist us with keeping your items together, so it is imperative that you include this in your shipment.
To view and complete the RMA form, please visit this link: https://forms.gle/Rn7xaTd9WMBpUSTY9
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RETURN SHIPPING: Because each repair item is different, we are unable to offer free or standardized shipping for this particular service. As such, we create a separate return shipping listing for each order upon the completion of the repair. The item(s) will not be shipped back until this is paid.
Once repairs have been completed, we will reach out to you and send a direct link with the balance for any remaining labor and return shipping. You have up to 1 month to pay this, afterwich a storage fee will be added for each additional week it is not paid. Items will not be shipped until the full balance, including any storage fees, has been paid. This information is included in the RMA that is required for any repairs to be made. This storage fee may be altered should the customer contact Candy Coated regarding a payment plan.
