PLEASE READ FULL DESCRIPTION AND CONTACT US TO DISCUSS THE ITEM IN QUESTION BEFORE PURCHASING.
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For the protection of our employees, all pieces must be cleaned and dried thoroughly before shipping to us. ANY ITEM THAT IS RECEIVED DIRTY WILL BE RETURNED TO THE CUSTOMER WITHOUT REPAIRS. Wash thoroughly with Dawn (or other dish soap) and dust with talc.
Please watch this video on how to properly dust your latex before sending it to us:
https://youtube.com/shorts/dx0f5epvDC8?si=qGoKad28ETpQGxAt
We are a small team and are only able to take a small number of repairs at a time. If this listing is sold out, please check back regularly.
Price begins at $28/hr (unchlorinated) or $38/hr (chlorinated) which is enough to do up to 1 foot of repair. We ask that you purchase one of these to hold your place in line for repair after consulting with us. If an item is sent in without purchasing at least one latex repair service and/or consultation the package will be refused and shipped back to the sender.
This listing is for repairing a torn latex item with a tear no longer than 12 inches.
If Latex has chlorinated treatment, please select Chlorinated Latex in the finish drop down. Chlorinated latex requires us to sand it exactly where the patch material will go, and then a spot chlorination must be done on the patch to make it smooth like the rest of the Latex.
We ask that you purchase one latex repair listing to hold your place in line for repair.
Once we have received your order we will send you shipping instructions. Then, when we have received your item and examined it we will be able to give you an additional estimate for your repair. It is up to you, the customer, as to whether you want to proceed with the repair at this time.
Please note that this price DOES NOT include the return shipping fee. As different items weigh different amounts, a separate and unique invoice will be created for your item's return shipment and will be billed upon completion of the repairs.
For the protection of our employees, all pieces must be cleaned and dried thoroughly before shipping to us. ANY ITEM THAT IS RECEIVED DIRTY WILL BE RETURNED TO THE CUSTOMER WITHOUT REPAIRS.
Upon receiving your order, we will request that you fill out an RMA form that will be filled out online and printed to be included with your item(s) that are shipped to us. This is to assist us with keeping your items together, so it is imperative that you include this in your shipment.
To view and complete the RMA form, please visit this link: https://forms.gle/Rn7xaTd9WMBpUSTY9
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RETURN SHIPPING: Because each repair item is different, we are unable to offer free or standardized shipping for this particular service. As such, we create a separate return shipping listing for each order upon the completion of the repair. The item(s) will not be shipped back until this is paid.
Typical turn around time is 8-12 weeks but this time begins once we have received your item and DOES NOT include shipping times. We will be sure to inform you each time your order changes status.
